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Freequently Asked Questions
Do you provide Quickstart Package?
Yes, all of our templates included the Quickstart Package by default. When you install the quickstart, it creates a copy with all the demo data and configuration, so you can get started with customization.
What payment methods do you accept?
We accept PayPal, Visa, MasterCard, American Express, and Discover cards. We do not store payment/card information in our server.
If I’m not satisfied with my purchase, can I get a refund?
We are offering a partial or full refund within 7 business days starting from the moment of successful payment. Before purchase please read refund policy or contact us if you need further information.
Can I test a product before purchase?
Unfortunately, we do not offer trial templates or templates with locked PRO features, but you can see all our Joomla templates, WordPress themes and particles live in our Demo server.
Can I still use the products after my membership expires?
Yes, you can use RcaTheme products even your membership expires, but you won't have access to updates, downloads, or the technical support forum. You can renew your membership anytime.
Can I use RcaTheme products for my client?
Yes, you can use RcaTheme.com products to build websites for your clients and for that you need to buy the template each time you build websites for a new client or guide your clients to buy their own template/license from this site.
I paid but I am not able to login or download!
Please make sure to check your Spam folder in email inbox. If it's not there, please contact us with your purchase details and we will sort it out ASAP.
Do your subscriptions auto-renew?
No, our subscriptions do not auto-renew. A subscription is a one time payment and we don't charge you recurrently. You can continue to use RcaTheme products on your site after your subscription has expired.
Do you provide support?
Yes, we provide technical support via our premium support forum for all our products. If you face any problem using our products, ask a questions on our forum and we will fix it asap within your membership period.
Do you offer customization services?
Our templates and themes has built-in settings options that allows you to easily make basic modifications. We will be glad to assist you with template modifications which only involves issuing few lines of code. But we cannot offer extensive help in terms of modifications. You could order our custom services.